Full-time Medical Receptionist

Table Health’s Mission and Workplace

Redefining healthcare through transparency, authenticity, and value.  Direct Primary Care is a membership-based model of care that does not bill insurance.  All staff and patients experience a more relaxed, relationship-based care model.  Excellent workplace culture.

Purpose of this Position

The Medical Receptionist at Table Health is a caring and organized individual who provides an intentional and compassionate interface with patients and assists medical providers with patient care using phone, portal, and face-to-face interaction.

Education/Experience 

• Candidates must have experience in one or more of the following: customer service, medical background, or administration    

• Role requires a wide range of skills in a medical office, including reception, scheduling, patient communication, assisting physicians and other clinicians with clinical tasks

• Phlebotomy and injection experience is a plus, but not necessary

Medical Receptionist Role/Job Duties

• Phone calls and scheduling - answer questions, schedule appointments, enroll new patients, triage medical needs, communicate with vendors, hospitals, insurance, employers, and other offices

• Triage and respond to other incoming communication in a timely and efficient manner: patient portal, mail, email, EHR 

• Greet and check out patients; schedule return visits as needed; assist with member engagement and plan of care, and collect payment

• Assist physicians with administrative tasks related to patient care, such as optimizing physicians’ schedules, completion of forms, referrals, test results, etc

• Perform in-office testing such as glucose, throat and nasal swabs, urine tests, etc

• Perform medication supply inventory

• Manage vaccine storage and handling as needed

• Sterilize medical instruments 

• Ensure patient charts are accurate, paperwork is up to date and completed, and a payment method is on file

• Assist members and clients with finding and purchasing products from the market

• Maintain product inventory and ensure timely restocking

• Conduct inventory and sales analysis to identify items suitable for promotion, replenishment, or discontinuation

• Maintain the cleanliness and organization of the market, front desk, and waiting area. 

Skills and Expectations

• Excellent communication skills - clear, effective, direct, and honest

• Empathetic, compassionate, and willing to see and hear patients' needs

• Excellent attention to detail and ability to follow through on tasks with accuracy and completeness

• Ability to shift from one task to another with ease and calm 

• Critical thinking and initiative - ability to assess and initiate things independently, identify problems and generate solutions, and implement the best solution

• Respectful - being considerate and honoring the feelings, opinions, and property of others

• Responsible, reliable, and proactive - accountable for something within one's power, control, or management; being prepared and on time for scheduled work, meetings, and appointments

• Professional growth - pursue excellence in your work performance, stay curious and up to date in your field of practice, take feedback graciously and work on challenges; dedicated to your own health, rest, and renewal in order to function at your highest level

• Time management - planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity

• A high level of emotional intelligence - the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically, with the ability to see another person’s point of view

• Ability to learn and efficiently use EHR and other applications in a timely manner

• Team player - participate meaningfully  in group activities, work cooperatively with others, take direction from leadership, and speak up when you need clarification or help

• Aligned with Table Health’s mission and values as outlined in the We Believe statement and Code of Conduct

• Always think of the patient/client’s experience and make sure they feel valued

• Be flexible and able to adjust to the needs of patients and providers

• No drama, gossip, or negative talk about Table Health and other staff members

• Attend staff meetings, quarterly update meetings, trainings, and other company activities, or mandatory meetings

• Comply with healthcare regulations and patient privacy laws, including HIPAA (Health Insurance Portability and Accountability Act)

• Test systems and make sure the patient's experience is as meaningful, easy, and efficient as possible

• Suggest and implement things that bring Table Health closer to its mission

Work Context and Logistics

• Real-time interactions that take place at Table Health in Traverse City

• Work alongside our small team, in a calm, supportive environment 

• Regular business hours within the 9am-5pm Mon-Fri timeframe. 

• On-the-job training with our electronic medical  records system, phone triage, etc

• Ability to lift up to 25 pounds; sit or stand for prolonged periods of time

• Fluent in English

Compensation and benefits

• $17-$20 depending on experience 

• 40 hours per week

• 20% off Table Health services (excluding memberships)

• $250 monthly medical stipend 

• PTO

• 25-50% discounts on professional-grade supplements